Berryfields Medical Centre, Colonel Grantham Avenue, Buckingham Park, Aylesbury,HP19 9AP, Email - firstname.lastname@example.org, Tel: 01296 310940
IF YOU ARE ELIGIBLE PLEASE BOOK YOUR FLU VACCINATIONS WITH US NOW FOR THE SATURDAY CLINICS ON 16/09/2017 AND 23/09/2017.
Do you have something to say, but don't have the time to attend meetings?
Do you have ideas about how to improve your local practice?
Do you have ideas about how you would like to see services provided, changed or improved?
Then join our 'Virtual Patient Participation Group'
This is a group which has been set up in response to patients that have said they would like to be involved in a Patient Group but are unable to attend meetings.
As a member of the Virtual Patient Participation Group we will send you emails asking for your opinion on a range of topics.
You decide how often and when you would like to answer.
Benefits of becoming a member
By doing this you will help the practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.
PPG Report 2015
Annex D: Standard Reporting Template
Thames Valley Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Berryfields Medical Centre
Practice Code: Y01964
Signed on behalf of practice: Bob Gale Date:26/3/15
Signed on behalf of PPG: A. Poth Date:26/3/15
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email
Number of members of PPG: 20
Detail the gender mix of practice population and PPG:
Detail of age mix of practice population and PPG:
Detail the ethnic background of your practice population and PRG:
Mixed/ multiple ethnic groups
Gypsy or Irish traveller
White &black Caribbean
White &black African
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
Large population of young mothers,advertised PPG through parent/toddler group and in practice.
Difficult to get Asian patients to engage with PPG have many on virtual group and in contact by email, but never come to the PPG meetings.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG? e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:
Large population of young mothers, unsuccessfully tried to get this group to engage ,GP’s have addressed parent toddler groups in the community centre and through HV’s.
Outline the sources of feedback that were reviewed during the year:
Website, patient forum, CQC Questionnaire,GPAQ survey, Friends and family test questionnaire.
How frequently were these reviewed with the PRG? Annually
Priority area 1
Description of priority area:
What actions were taken to address the priority?
Practice historically closed on Weds PM, opening all day weds from 1/4/15.
Planned extension of core hours by June 2015 (current 8.30-6pm) will be 8am – 6.30.
Looking at Sat morning opening from 2016.
Result of actions and impact on patients and carers (including how publicised):
Through website and in house, better access patients, extra sessions on Weds PM.
Priority area 2
Appointment waiting times
Added further clinical sessions during latter part of 2014.
Better access, reduced waiting times for booked appts.
Priority area 3
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
As above, the same issues are raised every year.
As our list size has grown we have been able to address these issues, we are now accredited training practice and during 2014 have had FY2 placements and medical students from Buckingham med School.
From August 2015 will have full time registrar which will also improve access for patients.
Report signed off by PPG: YES
Date of sign off: 26/3/15
How has the practice engaged with the PPG: face to face , email
How has the practice made efforts to engage with seldom heard groups in the practice population?
Has the practice received patient and carer feedback from a variety of sources?
Was the PPG involved in the agreement of priority areas and the resulting action plan?
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?
The Practice is setting up a Virtual Patient Participation Groups (vPPG)
Are YOU interested in finding out more about the Practice?
Would YOU like to influence the development of local health services?
If so we want to hear from you
WHAT IS THE ROLE OF THE PATIENT PARTICIPATION GROUP?
At its simplest, patient participation refers to patients who wish to take a more active interest in developing local healthcare services.
The idea is for patients and staff to work together to share ideas to help patients to take more responsibility for their own health and help improve the services offered at the Practice. It gives patients a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs.
The PPG will seek to improve communications through the practice website along with the use of notice boards and direct communications within the Practice e.g. articles in the patient newsletters.
MORE ABOUT WHAT A PPG CAN TRY TO DO
WHO WILL BE ON THE PPG?
Initially the group will be set up by Bob Gale (Practice Manager) and any patient who wishes to join the group will be welcome.
This is flexible and can be adapted as the group gets more established and needs emerge
WHAT THE PPG IS NOT ABOUT
We will not deal with personal medical issues or individual patient complaints as there is already a well established procedure to deal with these
HOW DO PATIENTS COMMUNICATE WITH THE PPG?
HOW WILL I GET FEEDBACK FROM THE PPG?
SO IT’S BACK TO YOU
The PPGs will only work well if patients communicate with us.
We already have ideas but we need your input
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The last Patient Participation Group (PPG) meeting was on 20/4/16 and the minutes can be found here:
PPG Meeting Minutes 20th April 2016
A summary update is as follows:
1. Online note access: Patients now have access to their medical records online. You will need to register for this by clicking on "online services" link on the right of this page. The default is for diagnoses, medications, and comments on test results to be displayed. If you would like to see the content of consultations please ask reception to turn this setting on for you (frustratingly, this is not on by default). We are unable to display documents (such as hospital letters) yet due to confidentiality issues. We hope to resolve this by April 2017.
2. You can now book appointments online. See links to your right.
3. New build: still no site! Things are progressing. Thanks for signing out petition.
4. After consultation with you at this meeting, we have rejected a local proposal for telephone calls to the surgery to be managed by an independent call-handling service.
5. All patients should now have been informed of their named GP, who will process their letters and results. This does not necessarily have to be the GP you see regularly. If you do prefer to see someone who is not your named GP. Please ask reception to change your named GP to that person. We like to keep families under the same GP if possible please.
6. If you are interested in chairing the Patient Participation Group, please let the practice manager know by emailing in to email@example.com
7. Though we try hard to remind people when they are due reviews for certain medical conditions, there is unfortunately no reliable IT system to remind patients of recurring blood tests they may need in certain cases. If you are aware that you need bloods monitoring please do put this in your diary. Ask your GP if you are not sure.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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