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Virtual Patient Participation Group (vPPG)

 

Do you have something to say, but don't have the time to attend meetings?

 

Do you have ideas about how to improve your local practice?

 

Do you have ideas about how you would like to see services provided, changed or improved?

 

Then join our 'Virtual Patient Participation Group'

 

What is the Virtual Patient Participation Group?

 

This is a group which has been set up in response to patients that have said they would like to be involved in a Patient Group but are unable to attend meetings.

 

As a member of the Virtual Patient Participation Group we will send you emails asking for your opinion on a range of topics.

 

You decide how often and when you would like to answer.

 

Benefits of becoming a member

 

By doing this you will help the practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.

 

 

PPG Report 2015

 

Annex D: Standard Reporting Template

 

 

 

Thames Valley Area Team

 

2014/15 Patient Participation Enhanced Service – Reporting Template

 

 

 

Practice Name: Berryfields Medical Centre

 

 

 

Practice Code: Y01964

 

 

 

Signed on behalf of practice:   Bob Gale             Date:26/3/15

 

 

 

Signed on behalf of PPG: A. Poth                                                                       Date:26/3/15

 

 

 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

 

 

 

 

Does the Practice have a PPG? YES

 

Method of engagement with PPG: Face to face, Email

 

Number of members of PPG: 20

 

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

46

54

PRG

35

65

 

 

 

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

27

7

22

18

11

6

3

1

PRG

0

0

0

10

20

50

10

10

 

Detail the ethnic background of your practice population and PRG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

66

1

0

1

1

1

1

0

PRG

100

0

0

0

0

0

0

0

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

2

10

1

3

2

3

1

0

0

0

PRG

0

0

0

0

0

0

0

0

0

0

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

Large population of young mothers,advertised PPG through parent/toddler group and in practice.

 

Difficult to get Asian patients to engage with PPG have many on virtual group and in contact by email, but never come to the PPG meetings.

 

 

 

 

 

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO

 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

Large population of young mothers, unsuccessfully tried to get this group to engage ,GP’s have addressed parent toddler groups in the community centre and through HV’s.

 

 

 

 

 

 

 

  1. Review of patient feedback

 

 

 

 

Outline the sources of feedback that were reviewed during the year:

 

Website, patient forum, CQC Questionnaire,GPAQ survey, Friends and family test questionnaire.

 

 

 

 

 

 

 

How frequently were these reviewed with the PRG? Annually

 

 

 

 

 

 

 

 

 

  1. Action plan priority areas and implementation

 

 

 

Priority area 1

 

Description of priority area:

Opening hours

 

 

 

 

What actions were taken to address the priority?

 

Practice historically closed on Weds PM, opening all day weds from 1/4/15.

Planned extension of core hours by June 2015 (current 8.30-6pm) will be 8am – 6.30.

Looking at Sat morning opening from 2016.

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Through website and in house, better access patients, extra sessions on Weds PM.

 

 

 

 

 

 

 

 

 

 

 

 

 

Priority area 2

 

Description of priority area:

Appointment waiting times

 

 

 

 

What actions were taken to address the priority?

Added further clinical sessions during latter part of 2014.

2-GP sessions

1-Practice nurse

3 HCA

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Better access, reduced waiting times for booked appts.

 

 

 

 

 

 

 

 

 

 

 

 

Priority area 3

 

Description of priority area:

 

 

 

 

 

What actions were taken to address the priority?

 

 

 

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Progress on previous years

 

 

 

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

 

As above, the same issues are raised every year.

As our list size has grown we have been able to address these issues, we are now accredited training practice and during 2014 have had FY2 placements and medical students from Buckingham med School.

From August 2015 will have full time registrar which will also improve access for patients.

 


 

 

 

 

  1. PPG Sign Off

 

 

 

 

Report signed off by PPG: YES

Date of sign off:  26/3/15

 

 

 

How has the practice engaged with the PPG: face to face , email

 

How has the practice made efforts to engage with seldom heard groups in the practice population?

Has the practice received patient and carer feedback from a variety of sources?

Was the PPG involved in the agreement of priority areas and the resulting action plan?

How has the service offered to patients and carers improved as a result of the implementation of the action plan?

Do you have any other comments about the PPG or practice in relation to this area of work?

 

See above

 

 

 

 

 

 

 

 

 

 

 

 

 
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